Cancellations, Transfers & Refund Policy

All payments made to Mending Hearts Retreats are non-refundable.

Due to the nature of the business, funds are often allocated immediately towards accommodation, flights, staffing, advertising, and administration.

In the unlikely event that no costs have yet been incurred by Mending Hearts Retreats, a partial refund may be considered at our sole discretion. This is not guaranteed.

We strongly recommend that all guests take out comprehensive travel and health insurance at the time of booking to cover any unforeseen circumstances.

Date Transfers (at MHR discretion only)

Requests to transfer to a future retreat date will only be considered under exceptional circumstances and are not guaranteed.

• A minimum of 8 weeks’ notice is required

• Requests must be supported by valid documentation (e.g. medical certificate)

• All transfers are subject to availability and approval by MHR

Requests made within 6 weeks of the retreat start date will not be accepted under any circumstances.

 

CANCELLATION BY MENDING HEARTS RETREAT

MHR will always endeavour to fulfil confirmed bookings, however, MHR do reserve the right to cancel a scheduled retreat date or an individual booking / reservation . If  MHR cancel a booking prior to the commencement of the services the client will be offered an alternative date, or where applicable a full refund of all monies paid by the guest up to that point ( minus credit card charges & third party commission where applicable ) for the specified reservation. *The exception being that: if the cancellation is due to “special circumstances” which are beyond the control of MHR.

 

Either Party shall be excused from the agreement and shall not be in default in respect of any obligation hereunder to the extent that the failure to perform such obligation is due to a Natural Force Majeure / Special Circumstances – Any act, event, omission or accident beyond MHR reasonable control including but in no way limited to Act of God, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, pandemic, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, earthquakes, adverse weather, default of suppliers or subcontractors, strikes, lock-out’s, or other industrial disputes, failure of a utility service or transport network.