GUEST REQUEST TO MOVE / CHANGE A RETREAT RESERVATION TO A NEW DATE:

Should a guest request to move their retreat date to a new / alternative date, then any deposit / full payment previously received by MHR will be deemed as non refundable. If MHR accept a request by a guest to move their reservation due (this is at the discretion of MHR) to a new / alternative date this should only be requested giving at least two months notice in advance. If the change is due to a medical condition or injury. ( A hospital Doctors / GP report will be acceptable) If the request is within five weeks of the start date then no move or change can be made at this stage. It is the responsibility of each individual guest to ensure that they have comprehensive travel & health insurance in place prior to or immediately upon making a reservation.

 

CANCELLATION BY MENDING HEARTS RETREAT

MHR will always endeavour to fulfil confirmed bookings, however, MHR do reserve the right to cancel a scheduled retreat date or an individual booking / reservation . If  MHR cancel a booking prior to the commencement of the services the client will be offered an alternative date, or where applicable a full refund of all monies paid by the guest up to that point ( minus credit card charges & third party commission where applicable ) for the specified reservation. *The exception being that: if the cancellation is due to “special circumstances” which are beyond the control of MHR.

 

Either Party shall be excused from the agreement and shall not be in default in respect of any obligation hereunder to the extent that the failure to perform such obligation is due to a Natural Force Majeure / Special Circumstances – Any act, event, omission or accident beyond MHR reasonable control including but in no way limited to Act of God, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, pandemic, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, earthquakes, adverse weather, default of suppliers or subcontractors, strikes, lock-out’s, or other industrial disputes, failure of a utility service or transport network.